Excellent service as always. Highly recommended, nothing is too much trouble.
Your blinds can be delivered to any UK address – it doesn’t have to be your billing address. Simply enter the details on the order form.
Standard carriage charge: £8.99
Orders over £149.00 are delivered free.
All delveries take place Monday to Friday, between the hours of 8am and 6pm. It is your responsibility to ensure that someone will be present to sign and able to accept delivery at the delivery address provided.
All delivery time scales are estimates and time is not of the essence for deliveries. If you order before 10am please allow 5-12 working days dependent on product ordered. We will try to deliver on the fifth working day. For example if you place your order before 10am Tuesday we will try to deliver on the following Monday. If you order after 10am it would be the following Tuesday. Saturday delivery between 7.30am and 1pm: £20.00 and will be delivered on the first Saturday falling after five clear working days from the day the order is placed. The Saturday delivery charge is not refundable.
All orders, if the fabric and/or material is in stock, will be delivered within 30 days of the order being received by us. In the event of a fabric being temporarily out of stock, you will be notified and given an estimated time of delivery.
Delivery time scales are working day estimates and may be affected by seasonal demand, fabric or component stock control.
Made-to-Measure Blinds; Wednesday 12th December by 2pm (excluding Luxury Soft Collection Roman blinds).
Made to Measure Luxury Soft Collection Roman Blinds, Monday 3rd December by 2pm.
If your order has not arrived after seven working days, please contact us via email email@example.com with your order number, and we will provide you with a progress update, or a consignment number so you can track your order. Alternatively, you can track your order on the website. (Track)
Please do not contact us before five clear working days are up as we will not have the information.
If more than one item is ordered, we may deliver goods in instalments and delivery will still remain free of charge if applicable. Please note, delivery estimates do not allow for Bank Holidays, Easter, or Christmas.
If you miss your delivery, a card will be left informing you that a second attempt will be made in 24 hours, Or you may be able to collect your blinds from your local depot, including Parcel Force, Tuffnell's, Ukmail, TNT, APC Overnight, or Yodel. You will be notified which carrier has tried to deliver on the card left at the delivery address. APC will request you contact their local office to arrange re-delivery; their number will be on their card. Please note our carriers will not provide a specific day or time slot. The goods will be delivered between 8am and 6pm Monday to Friday. We cannot be held responsible if you are out at the time of delivery. So please ensure that someone will be at the delivery address to sign and receive the goods.
Upon receipt of your blinds please check for damage. If the packaging is damaged, sign for the goods as (DAMAGED) or (DAMAGED UNOPENED). Report this to us immediately supported with pictures, if the blinds are damaged.
Ownership and risk of the goods will pass to you once they have been delivered to you or collected by you. Title of the goods will pass on the later of (i) the date we receive your cleared payment or (ii) the date you take delivery of the goods.
Delivery and packaging is free of charge (for orders over £149.00) in Scotland, Wales, England and the Isle of Wight. The Channel Isles, Northern Ireland, Scottish Isles, Isle of Man and the Scilly Isles may have an additional delivery charge of £35.00
Notwithstanding the foregoing, we are not liable for any delays arising out of factors beyond our reasonable control, such as courier delays or postal strikes.
If you intend to incur any expense in relation to the blinds (e.g. if you employ a fitter to install your blinds, or if you want to decorate a room corresponding to the blind), we advise you strongly not to incur such expense or make such arrangements until you have received your order, and that you have checked that all the components and blinds are complete and undamaged. This will give us time to address any problems you may have before the installation day. We will not be responsible for any costs you incur in relation to the blinds, other than as set out in the section “Our Liability”.